fairydust web store FAQ section

Any problems with an order must be reported within 15 days of receipt. To obtain our authorization to return a defective or damaged item for replacement, simply contact me within 15 days of receipt. Defective and damaged items are replaced FREE of charge. Non-defective merchandise returns will incur a 25% restocking fee, and must also be returned within 15 days of receipt. Product boxes and/or items that have been written on or otherwise marked will not be considered for credit or replacement. Shipping fees to customer are non-refundable. Return shipping fees are non-refundable. We do not issue call tags. CONDITIONS Non-defective merchandise must meet the following conditions to qualify for return acceptance. Merchandise must be in its original minimum inner pack quantity, as shipped by us. Broken quantity inner packs are not returnable. Sample items, large volume discounted items and other items are not returnable.* Merchandise, merchandise packaging, and inner pack must bear no markings or be otherwise defaced or damaged. Returns that do not meet the conditions described in this return policy will be returned and shipping cost of return will be charged. If an order is returned as "customer refused", return shipping fees will be charged against refund amount. *All shipping fees are considered a used service and are non-refundable. RETURN EXCLUSIONS: *ALL SALES ARE FINAL. Some items are non-returnable such as catalogs, brochures, cd's, supplies, kits, business kits, clearance items, large volume discounted items, costumes, lingerie, special ordered and custom stock items. Body Jewelry, Intimate Apparel and Personal Intimate items are non-returnable unless unopened and still in sealed, manufacturers package. (We will exchange costumes for a different size if reported within 3 days of receipt. All shipping is the responsibility of the buyer.) ITEMS WITH GUARANTEES OR WARRANTIES If a purchased item includes a product guarantee or warranty follow the instructions on the guarantee or warranty for repair or replacement. ITEMS DAMAGED DURING SHIPMENT The shipper covers all merchandise damaged during shipment. If you receive merchandise damaged during shipping, please contact me within 10 days of the date of receipt, and your claim will be processed immediately. NOTE: Established procedures by UPS, U.S.Parcel Post, DHL, FedEX and trucking lines, must be complied with or they may deny your claim. If replacement for a damaged item is not possible, a store credit will be applied to your account. No cash refunds will be given for damaged, defective or missing items.